Is Consio TCPA Compliant?

Q: Is Consio TCPA compliant?

A: Yes — Consio is designed to operate in full alignment with TCPA (Telephone Consumer Protection Act) regulations, and we take compliance seriously to protect both our customers and their end-users.

However, TCPA compliance is a shared responsibility between Consio (as the technology provider) and the brands who use the platform. Below, we’ll break down what’s required, how Consio operates, and how we help you stay on the right side of federal and state laws.

1. No Autodialers or Robocalls.

Consio does not use autodialers (ATDS) or prerecorded/artificial voice calls. All calls are made by real humans using a click-to-dial interface. This significantly reduces regulatory risk and, in most cases, exempts these calls from stricter TCPA rules that apply to robocalls.

Note: TCPA requires express written consent when using an autodialer or prerecorded voice — not when a human dials manually without automation.

2. Only Calls Customers Who Provided Their Number

We never cold call. All calls made through Consio are to customers who:

This establishes a “prior business relationship” — a key factor in defending against TCPA claims.

3. Account-Level Do Not Call (DNC) Lists

Consio maintains a Do Not Call list at the account level, ensuring that opted-out customers are excluded from call campaigns.

4. Limited Call Attempts

We follow TCPA-safe calling limits:

This reduces risk of harassment claims and aligns with best practices for respectful outreach.

5. Shaken/STIR Attestation

Every outbound call includes SHAKEN/STIR attestation (Level A) to verify:

This improves caller ID reputation and deliverability, while also signaling to carriers and regulators that the call is authenticated.

That’s a great (and important) question.

Under TCPA, express written consent is only required when:

Because Consio does not use automation or robocalling, and our platform enables real human dialing, these specific TCPA provisions do not apply.

That said, you still must have a defensible customer relationship — ideally with clear terms at the point of number collection, especially if calls may involve marketing language.

We strongly recommend:

Consio provides the tools, safeguards, and configuration to help you remain compliant — but ultimately, your consent language, usage, and enforcement of opt-outs are your responsibility as the merchant.

Our team is happy to review your use case and provide guidance on compliant campaign setup.

We know marketers (like you!) are wary — and rightly so. There’s been a rise in TCPA lawsuits, and brands need to protect themselves.

At Consio, our mission is to help you maximize ROI while minimizing legal risk. That’s why we’ve intentionally avoided autodialers, excluded robocalls, and built features like click-to-dial, DNC filtering, and call limits to keep your outreach both effective and ethical.

We don’t sell customer data. We don’t use it beyond the campaigns you set up. All data remains in your Shopify and Klaviyo accounts, with secure API-based syncs. If a customer requests removal or opts out, they will not be called again.

If you're scaling and want a compliant, high-converting way to speak directly with your customers, we’re happy to walk through the details with you.

👉 Book a 35-min Discovery + Demo call and let’s dive into: