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Consio + Gorgias Integration : How it works

Connect Consio with Gorgias: sync tickets and conversations, display caller context inside Gorgias, log calls and texts, and automate follow-ups.

Updated this week

Who is this for? Shopify merchants and support teams who want every phone call captured in Gorgias with AI summaries, voicemail logs, and one-click access to call details.

What you get

  • Auto-created Gorgias tickets for every Consio call (inbound & outbound)

  • AI call summaries posted to the ticket

  • Caller matched & attached to the ticket when a contact exists

  • Inbound voicemails logged as messages

  • One-click deep link from the ticket to the call in Consio

Time to complete: 5–10 minutes

Prerequisites

  • Admin access to Consio

  • Admin (or permissioned) access to Gorgias to install apps

  • A working Consio number or call flow for test calls

Step 1 - Install from Consio

  1. In Consio , go to Settings/integrations and search for Consio.

  2. Search for Gorgias

  3. Click Install.

Connect to Gorgias modal in Consio asking for the Gorgias account URL to set up the integration, with Cancel and Continue buttons.

Gorgias authorization page where Consio requests access to the helpdesk account, listing permissions for Tickets & Ticket Views, Macros, and Tags, with Cancel and Authorize unapproved app buttons.

Step 2 - Make a test call

  1. Place a quick inbound test call to your Consio number (or trigger a short outbound call).

  2. Hang up after a few seconds; optionally leave a voicemail.

  3. In Gorgias, confirm a new ticket was created. You should see:

    • Call direction (Inbound/Outbound) and timestamp

    • Caller details (attached if matched)

    • AI call summary as a message

    • Voicemail logged as a message (if you left one)

    • A “View in Consio” deep link to open the full call record

Troubleshooting

  • No ticket created after a call

    • Re-open Consio → Integrations → Gorgias and ensure Create ticket on completed call is enabled.

    • Reconnect the integration (Auth might have expired).

  • Caller not attached

    • Make sure the phone/email exists on a Gorgias customer profile.

  • “Account is required” page during install

    • Sign into Consio first, then click Install again from the Gorgias App Store.

FAQs

Does it work if my team is offline?

Yes. The AI voice agent can answer 24/7; tickets, summaries, and voicemails will still flow into Gorgias.

Can I disable auto-creation for certain calls?

Yes. Use Consio’s integration settings and rules to limit when tickets are created or which tags/queues are used.

How are revenues tracked?

Calls, summaries, and Shopify events live on the same timeline in Consio; your team can attribute sales from call to checkout.

What permissions does Gorgias request?

Minimum scopes to create tickets, post messages, and read/write customers. You’ll review and approve during OAuth.

Security & Privacy

  • OAuth 2.0 connection between Consio and Gorgias

  • Access tokens stored encrypted; revoked automatically on uninstall

  • Only the data needed to create/update tickets and messages is shared

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