Goal: Reduce “Spam/Scam Likely” labels and keep your caller name intact for your Consio numbers by registering with the major carrier analytics partners.
Time: ~15-20 minutes per number (submissions are quick; carrier processing takes a few days)
Before you start
Business verification must be complete (Settings, Trust Center)
You need at least one provisioned phone number
Set your Caller ID Name (Settings, General) before registering. The registries cross-reference it.
Why this matters
Mobile carriers rely on analytics partners (Hiya for AT&T, First Orion for T‑Mobile, and TNS for Verizon/UScellular & others) to flag suspicious calls. Proactively registering your numbers helps ensure your legitimate calls aren’t mislabeled and improves answer/connect rates.
Note on CNAM (Caller ID Name): Registration improves reputation and labeling, but it does not directly set CNAM. CNAM is managed separately by carriers/databases and may not display on many mobile networks. See FAQ below.
What you’ll need
Your Consio phone number(s)
Business legal name and DBA (if any)
Website and business address
A contact name and email
A brief description of why you call customers (e.g., appointment reminders, sales follow‑ups)
Step 1 — Copy your Consio number
Open Consio → Settings → Phone numbers.
Copy the number(s) you want to register.
Step 2 — Submit to all free registries (do all of these)
To maximize coverage, submit to each partner below. Free Caller Registry aggregates to the big three; the direct portals provide additional levers and faster feedback.
A) Free Caller Registry (aggregates to Hiya, First Orion, and TNS)
What to expect: One form to share your business info and the numbers you call from. You’ll receive confirmation emails from each analytics partner.
B) First Orion — T‑Mobile
Link (Portal): https://portal.firstorion.com/
Alternate link (Info): https://firstorion.com/register-your-number/
What to expect: Create a free account, verify your business, and register numbers. You can also opt in to share registration data with AT&T and T‑Mobile.
C) Verizon — Spam Label Feedback
What to expect: Form to report numbers that are mislabeled or blocked. Include your business details, use case, and the numbers affected.
D) TNS Call Guardian — UScellular & other carriers
What to expect: Register or submit reputation review requests directly with TNS, which powers reputation for several carriers.
E) Hiya — AT&T
Link (Number Registration): https://www.hiya.com/products/connect/number-registration
What to expect: Create a free account to register numbers, check spam status, and see reputation insights.
Pro tips for your submissions
Be specific about why you call (e.g., "We call customers who requested demos and appointment reminders").
Use a recognizable brand/DBA and make sure your website and public listings match your legal entity.
Avoid risky call patterns: short call durations, high call velocity spikes, excessive retries, or low answer rates can harm reputation.
What to expect after submitting
Processing time: Typically a few business days. You’ll receive confirmation emails. Numbers may gradually improve in reputation as carriers refresh data.
How to verify it worked
Wait 3 to 5 business days after submitting, then place a test call from your registered number to a phone on each major carrier: AT&T, T-Mobile, and Verizon. The call should show your business name or number without a spam label. If labels persist, contact your Consio onboarding manager.
When to register
Every new outbound number, before your first campaign
After porting a number. A ported number can inherit a spam reputation from its previous owner, so register it fresh.
Quarterly, or any time you see a spike in missed connections or spam reports
If registration does not fix it
If your number still shows spam labels after registering:
Contact your Consio onboarding manager. They can submit the number to Twilio for a carrier-level review.
Consio works directly with Twilio on number reputation issues.
In some cases, provisioning a fresh number and registering it proactively is faster than rehabilitating a flagged one.
Protecting your reputation after registration
Registration helps, but your calling behaviour determines long-term reputation. Patterns that trigger carrier spam detection:
Short call durations. Many calls under 10 seconds looks like robocalling.
Velocity spikes. Jumping from 50 calls a day to 500 triggers carrier alerts.
Excessive retries. Repeated calls to the same contact in a short window look like harassment.
Low answer rates. If most calls go unanswered, carriers assume spam.
On dial attempts: Consio recommends no more than 3 attempts per contact per day. This is our guidance for protecting number reputation, not a legal limit. The rules that apply to your business may require something different, so check your campaign settings and your own compliance requirements.
FAQ
Does this set my Caller ID Name (CNAM)?
Not directly. These registrations influence spam/reputation labels. CNAM for mobile calls is often app/analytics‑driven and may not show a traditional name field. For landlines, CNAM typically comes from carrier databases and may require updates through your voice provider.
Do I need to re‑register if I add new numbers?
Yes, repeat the same submissions for any new outbound numbers.
How often should I review?
Quarterly, or any time you see a spike in complaints, missed connections, or labeling issues on a major carrier.