Before you start
Your AI agent must be created (AI Agents > Create Agent)
You'll need access to the ElevenLabs voice library (free to browse, no account required)
How AI voices work in Consio
Your Consio AI agent's voice comes from ElevenLabs, a leading AI voice platform. Consio supports any ElevenLabs voice, including their library of pre-built voices and custom voice clones.
Voice selection is currently handled by the Consio team — you browse and pick, they configure it. There is no self-serve voice picker in the dashboard yet.
Choosing a voice
Step 1: Browse the ElevenLabs voice library
Use the filters to narrow your search:
- Gender — male, female, or non-binary
- Age — young, middle-aged, older
- Accent — American, British, Australian, etc.
- Use case — conversational, narration, etc.
Listen to samples — look for a voice that matches your brand's personality
When you find one you like, click on the voice and copy the Voice ID (a string like
pNInz6obpgDQGcFmaJgB)
Step 2: Send the Voice ID to your Consio contact
Send the Voice ID (or 2-3 options) to your Consio onboarding manager or account manager via email or Slack. Include a note on why you chose it — "friendly and warm, matches our brand" helps them verify they've applied the right one.
Step 3: Confirm the change
Your Consio contact will configure the voice on your AI agent. Expected timeline: within 24 hours on business days.
Once applied, the voice takes effect immediately on the next call — no restart required.
How to verify it worked
Place a test call to your AI agent's number and listen to the greeting. The voice should match the ElevenLabs sample you selected. If it sounds like the default voice, contact your Consio account manager.
Voice cloning
Want your AI to sound like a real member of your team? Consio supports voice cloning through ElevenLabs.
How it works:
Record 5-10 minutes of clear speech from the person whose voice you want to clone
Share the recording with your Consio contact (email or shared drive)
Consio creates the voice clone in ElevenLabs and configures it on your agent
Expected timeline: 2-3 business days for clone creation and testing
When to use voice cloning:
Your brand has a recognizable spokesperson or customer-facing personality
You want the AI to feel like an extension of your team, not a generic assistant
You're replacing a human who previously handled calls and want continuity
Quality tips: Voice clones sound best with clean recordings — no background noise, natural speaking pace, conversational tone (not reading from a script). Record in a quiet room with a decent microphone.
Naming your agent
Your AI agent's name is what it says when it introduces itself to callers. The default name is "Sia" but most brands customize this.
To change the agent name:
Go to AI Agents > select your agent
Edit the Name field
Update the Greeting to use the new name
Save
Naming tips:
Choose a name that fits your brand — casual brands use first names ("Alexis," "Jordan"), professional brands may use full names or brand names
Keep it short and easy to pronounce
Common choices: Alexis, Jessica, Jordan, Josie, Nancy, Leslie
Some brands use the brand name itself: "Hi, this is [Brand], how can I help?"
Changing voices later
Voice changes are non-disruptive — they take effect immediately on the next call. There's no downtime or transition period.
If you want to test a new voice before committing, ask your Consio contact to set it up on a test agent first so you can hear it in the in-app tester.
Current limitations
No real-time voice preview in-app — use the ElevenLabs website to audition voices before choosing
Language testing — if your AI needs to handle calls in languages other than English (e.g., Spanish), you can't test language capabilities in the in-app tester. Place a live call to test
Cost
Voice selection and changes are included at no additional cost. The AI agent is billed at $0.30/minute (18 credits/minute) regardless of which voice you choose.
Related articles
Setting up your AI Voice Agent — creating and configuring your agent
AI agent behavioral guidelines — controlling how your agent sounds beyond just the voice