Your agent should sound like they work for you, not for us. That's why Consio builds custom brand training for every agent placement — at no extra cost.
What We Build for You
Before your agent makes a single call, we create a structured training program tailored to your brand. This includes:
Product training — your catalog organized by category so your agent can navigate it confidently, even if you carry hundreds or thousands of products
Brand voice guide — how your brand talks to customers, including tone, vocabulary, and any phrases to use or avoid
Call scripts — openers, closers, and talk tracks for each campaign type
Objection handling — common pushbacks your customers give and how to respond
Policy reference — returns, exchanges, shipping timelines, and warranty details your agent needs at their fingertips
We've built training programs for brands across health supplements, skincare, bath fixtures, luxury home furnishings, jewelry, and more. Whether your catalog has 50 products or 6,500, we structure the training so your agent knows how to find the right answer quickly.
What We Need from You
The more you share, the better your agent performs. Here's what helps most:
What to share | Why it matters |
Product FAQ or common questions | Gives your agent ready answers for the calls they'll get most |
Return and exchange policy | So your agent can handle these confidently without escalating |
Shipping details and timelines | One of the most common customer questions |
Brand guidelines or style guide | Helps your agent match your voice and tone |
Current promotions or discount rules | So your agent can offer the right incentives on calls |
Tip: You don't need polished documents. A quick brain dump, a link to your FAQ page, or even a voice memo works. We turn your raw input into structured training.
How the Knowledge Base Powers Ongoing Learning
Your training materials feed into the Consio knowledge base — a searchable resource your agent can reference during live calls. When a customer asks about a specific product, your agent can pull up the answer in seconds rather than guessing or putting the customer on hold.
As you add new products, update policies, or launch promotions, updating the knowledge base keeps your agent current without retraining from scratch.
Training Scales with You
If you add a second agent down the road, the training program you've already built carries over. New agents learn from the same materials, so ramp-up time shrinks significantly. You invest once in training; every future agent benefits from it.
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