Before you start
Before submitting your porting request, make sure:
Your Five9 account is still active.
The phone number you want to transfer is active.
Your Five9 account is in good standing.
You have access to your account and billing information.
You have a recent Five9 bill or invoice available.
You do not cancel your Five9 service before the port is completed.
Cancelling your Five9 account too early can prevent or delay the number transfer.
Information you’ll need from Five9
Prepare the following information before starting your port request:
Phone number
Have the phone number or numbers you want to transfer ready.
Use the full international format when possible.
Example:
+1 416 555 0123
Account information
Make sure you have the account details associated with the phone numbers you want to port.
If you are unsure which account information is required, contact Five9 support before submitting your porting request.
Billing address
Provide the address registered with your Five9 account.
The information should match Five9’s records exactly to help avoid delays.
Proof of ownership
You may be asked to provide a recent Five9 invoice or billing statement showing your account details.
You can provide:
A downloaded PDF
A screenshot
A copy of your recent bill
How to port your Five9 number to Consio
1. Make sure your Five9 account is active
Your account and phone numbers should remain active throughout the porting process.
Do not cancel your Five9 service before the transfer is complete.
2. Gather your account information
Collect the phone numbers you want to transfer, your account information, registered address, and recent billing documentation.
3. Verify your information
Make sure the information you provide matches the details Five9 has on file.
Incorrect or inconsistent information can cause delays during the porting process.
4. Download a recent Five9 bill
Save a recent invoice, PDF, or screenshot showing your Five9 account information.
5. Submit your porting request to Consio
Start the number porting process with Consio and provide the requested Five9 account information and documentation.
We’ll review the request and let you know if anything else is required.
6. Keep using Five9 while the port is processed
Your existing phone number should continue working with Five9 until the transfer is completed.
Do not cancel your Five9 account while the port is being processed.
7. Wait for confirmation from Consio
We’ll confirm once the transfer has been completed and your number is active with Consio.
How long does it take?
Number porting timelines vary depending on the carrier, number type, location, and information provided.
A Five9 port may take around 1–2 weeks, although some transfers can take longer.
Providing complete and accurate account information from the beginning helps avoid unnecessary delays.
Will my number keep working during the transfer?
Your number should remain active with Five9 while the port is being processed.
Once the transfer is completed, the number will become active with Consio.
Can I port multiple Five9 numbers?
Yes. If you have multiple Five9 phone numbers you want to transfer, include all relevant numbers in your porting request.
Additional documentation may be required depending on the number of phone numbers being transferred.
What happens to my Five9 data and configurations?
Porting transfers your phone number, not your entire Five9 account.
Settings, users, integrations, call history, recordings, and other Five9 data do not automatically transfer to Consio.
Make sure you export any information you want to keep before closing your Five9 account.
Should I cancel Five9 before porting?
No. Keep your Five9 account and phone numbers active until Consio confirms that the port has been completed successfully.
Cancelling your service before the transfer is finished could delay or prevent the port.
Need help?
Support: https://www.consio.ai/contact-us
Book a demo: https://www.consio.ai/demo