Consio

How stores and workspaces relate, what lives at the store level, and when to use more than one store.

What is multi-store, and is it right for you?

Configure each store's timezone, business hours, and caller ID — the settings that drive routing and after-hours behavior.

Store settings: timezone, business hours, and caller ID

How new stores get created, how each store connects its own integrations, and what syncs into its catalog and discounts.

Adding a store: Shopify, Klaviyo, catalog and discounts

How numbers, AI agents, and knowledge attach to stores — the links that let AI answer with the right brand's products, pricing, and policies.

Phone numbers, AI agents, and knowledge per store

One login, every store — how agents know which store a call belongs to and what the sidebar shows.

Working across stores as an agent

Filter dashboards and live monitoring by store, plus quick answers and first checks when something looks wrong.

Multi-store reporting, FAQ & troubleshooting

Running more than one store in a single Consio workspace: store setup, integrations, phone numbers and AI agents per store, knowledge scoping, and store-level reporting.

Multi-store

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