Before you start
Before submitting your porting request, make sure:
Your Twilio account is still active.
The phone number you want to transfer is active.
Your Twilio account is in good standing.
You have access to your account and billing information.
You have a recent Twilio bill or invoice available.
You do not cancel your Twilio service before the port is completed.
Cancelling your Twilio account too early can prevent or delay the number transfer.
Information you’ll need from Twilio
Prepare the following information before starting your port request:
Phone number
Have the phone number or numbers you want to transfer ready.
Use the full international format when possible.
Example:
+1 416 555 0123
Account information
Make sure you have the account details associated with the phone numbers you want to port.
Depending on your account and number type, additional information such as a PIN, RIO, or BTN may be required.
Registered account name
Prepare the name of the person, company, or organization the number is registered under with Twilio.
Billing address
Provide the full registered address associated with your Twilio account.
The information should match Twilio’s records exactly.
Proof of ownership
You may be asked to provide a recent Twilio invoice or billing statement showing your account details.
You can provide:
A downloaded PDF
A screenshot
A copy of your recent bill
How to port your Twilio number to Consio
1. Make sure your Twilio account is active
Your account and phone numbers should remain active throughout the porting process.
Do not cancel your Twilio service before the transfer is complete.
2. Gather your account information
Collect the phone numbers you want to transfer, your account details, registered account name, billing address, and recent billing documentation.
3. Verify your information
Make sure the information you provide matches the details Twilio has on file.
Incorrect or inconsistent information can cause delays during the porting process.
4. Download a recent Twilio bill
Save a recent invoice, PDF, or screenshot showing your Twilio account information.
5. Submit your porting request to Consio
Start the number porting process with Consio and provide the requested Twilio account information and documentation.
We’ll review the request and let you know if anything else is required.
6. Complete any required authorization
Depending on the number and carrier, you may be asked to complete a Letter of Authorization or provide additional documentation.
Make sure all information matches your Twilio records exactly.
7. Keep using Twilio while the port is processed
Your existing phone number should continue working with Twilio until the transfer is completed.
Do not cancel your Twilio account while the port is being processed.
8. Wait for confirmation from Consio
We’ll confirm once the transfer has been completed and your number is active with Consio.
How long does it take?
Twilio number ports can take around 1–2 weeks, although the exact timeline varies.
The porting process depends on factors such as the number type, location, carrier requirements, and accuracy of the information provided.
Will my number keep working during the transfer?
Your number should remain active with Twilio while the port is being processed.
Once the transfer is completed, the number will become active with Consio.
Can I port multiple Twilio numbers?
Yes. If you have multiple Twilio phone numbers you want to transfer, include all relevant numbers in your porting request.
Additional documentation may be required depending on the number of phone numbers and their locations.
Why can number porting take longer?
Porting requires coordination between your existing provider, the new provider, and the carriers involved.
Delays can happen when account information is incorrect, documentation is incomplete, or additional carrier verification is required.
Double-checking your information before submitting the request can help avoid delays.
What happens to my Twilio data and configurations?
Porting transfers your phone number, not your entire Twilio account.
Your Twilio configurations, applications, messaging setup, integrations, call history, and other account data do not automatically transfer to Consio.
Make sure you export or recreate anything you still need before closing your Twilio account.
Should I cancel Twilio before porting?
No. Keep your Twilio account and phone numbers active until Consio confirms that the port has been completed successfully.
Cancelling your service before the transfer is finished could delay or prevent the port.
Need help?
Support: https://www.consio.ai/contact-us
Book a demo: https://www.consio.ai/demo