Before you start
Before submitting your porting request, make sure:
Your Kixie account is still active.
The phone number you want to transfer is active.
Your Kixie account is in good standing.
You have access to your Kixie account and billing information.
You have a recent Kixie bill or statement available.
You do not cancel your Kixie service before the port is completed.
Cancelling your Kixie account too early can prevent or delay the number transfer. Kixie ports typically require coordination between providers, and keeping the account active throughout the process is important.
Information you’ll need from Kixie
Prepare the following information before starting your port request:
Phone number
Have the phone number or numbers you want to transfer ready.
Use the full international format when possible.
Example:
+1 416 555 0123
Account information
Prepare the account information associated with the numbers you want to transfer.
Depending on your number and carrier, additional information such as a PIN, RIO, or BTN may be required.
Account holder name
Provide the name of the person, company, or organization under which the phone number is registered.
Billing address
Provide the full registered address associated with your Kixie account.
Make sure the information matches Kixie’s records exactly.
Proof of ownership
You may be asked to provide a recent Kixie invoice or billing statement showing your account information.
You can provide:
A downloaded PDF
A screenshot
A copy of your recent bill
How to port your Kixie number to Consio
1. Make sure your Kixie account is active
Your account and phone numbers should remain active throughout the porting process.
Resolve any outstanding account balance before submitting the request.
2. Gather your account information
Prepare your:
Phone number
Account details
Account holder name
Registered address
Recent billing statement
3. Verify your information
Make sure all information matches the details Kixie has on file.
Incorrect or inconsistent information can cause delays during the transfer.
4. Download a recent Kixie bill
Save a recent invoice, PDF, or screenshot showing your Kixie account information.
5. Submit your porting request to Consio
Start the number porting process with Consio and provide the requested Kixie account information and documentation.
Depending on your number and carrier, you may also be asked to provide additional authorization or documentation.
6. Complete any required authorization
If required, complete the Letter of Authorization or any additional documentation requested during the porting process.
Make sure the information you provide matches your Kixie account records exactly.
7. Keep using Kixie while the port is processed
Your existing phone number should continue working with Kixie until the transfer is completed.
Do not cancel your Kixie service while the request is being processed.
8. Wait for confirmation from Consio
We’ll confirm once the transfer has been completed and your number is active with Consio.
How long does it take?
Kixie number porting can take around 1–2 weeks, although the exact timeline varies depending on the number type, carrier requirements, geographical location, and information provided.
Will my number keep working during the transfer?
Your number should remain active with Kixie while the port is being processed.
Once the transfer is completed, the number will become active with Consio.
Can I port multiple Kixie numbers?
Yes. If you have multiple Kixie phone numbers you want to transfer, include all relevant numbers in your porting request.
Additional documentation may be required depending on the number of phone numbers being transferred.
Why can number porting take longer?
Porting requires coordination between your existing provider, the new provider, and the carriers involved.
Delays can happen because of incorrect account information, incomplete documentation, regulatory requirements, or additional carrier verification.
Providing accurate information from the beginning can help avoid unnecessary delays.
What happens to my Kixie data and configurations?
Porting transfers your phone number, not your entire Kixie account.
Your Kixie users, integrations, call history, recordings, settings, and other account configurations do not automatically transfer to Consio.
Make sure you save any information you want to keep before closing your Kixie account.
Should I cancel Kixie before porting?
No. Keep your Kixie account and phone numbers active until Consio confirms that the port has been completed successfully.
Cancelling your service before the transfer is finished could delay or prevent the port.
Need help?
Support: https://www.consio.ai/contact-us
Book a demo: https://www.consio.ai/demo