Consio sends a desktop notification when a call comes in, but three things all have to be switched on for it to reach you. If notifications aren't showing, work through the steps below in order.

You need all three enabled:

In Consio, open Settings and find the Browser notifications section. Click Enable notifications for inbound calls. When it's on, the button reads Enabled.

The first time you enable this, your browser will ask for permission. Click Allow. If you missed the prompt or clicked Block, fix it in Step 2.

Your browser keeps its own permission for each site. If notifications are blocked here, Consio can't reach you even when Step 1 is on.

In Chrome, go to app.consio.ai, click the controls icon on the left side of the address bar, and switch Notifications on. Reload the tab afterward.

Windows users: Chrome also needs system-level permission. Go to Settings → System → Notifications and make sure Google Chrome is toggled on. Without this, Windows silently hides browser notifications.

If Do Not Disturb (Mac) or Do not disturb / Focus (Windows) is on, your computer holds back notifications from every app, Consio included. This lives in a different place on each system.

Click Control Center in the top-right menu bar, open Focus, and make sure Do Not Disturb is not highlighted (off).

Focus can turn itself on automatically. Open System Settings → Focus → Do Not Disturb and, under Set a Schedule, confirm nothing is scheduled to enable it during your working hours.

Go to Settings → System → Notifications. Set Do not disturb to Off. Then expand Turn on do not disturb automatically and confirm the automatic rules (during set times, while gaming, in full-screen apps) aren't silencing you when you need calls.

If all three are on and calls still aren't notifying you, reach out to Consio support with your browser and operating system so we can help.