Who is this for? Support and CX teams who handle customer conversations in Re:amaze and want every phone call, inbound or outbound, captured automatically as a conversation, complete with call metadata, logging updates, AI summaries, and a direct link to the call in Consio.
What you get
Auto-created Re:amaze conversations for every completed Consio call, inbound and outbound
Call details posted automatically as a note, including:
Customer
Agent
Duration
Direction: Inbound or Outbound
Phone number
Caller matched and attached to the Re:amaze contact when a corresponding customer exists
Call logging update posted automatically as a note: "Call was logged on Consio." with the disposition and agent notes, when available
AI call summary posted automatically as a note: "Call was summarized on Consio." with the summary and next steps
Inbound voicemails logged directly on the conversation
Missed-call transcripts available in Re:amaze
One-click deep link from the conversation to the complete call record in Consio
Prerequisites
Admin access to Consio
Admin or permissioned access to Re:amaze
A Re:amaze API token and the login email it belongs to
Your Re:amaze brand subdomain, the part before .reamaze.com in your workspace URL
A working Consio number or call flow for test calls
Step 1 - Generate a Re:amaze API token
In Re:amaze:
Go to Settings.
Select Developer.
Open the API Token section and generate a token.
Copy the token and store it securely.
Note the login email address the token belongs to, and your brand subdomain.
Step 2 - Connect Re:amaze from Consio
In Consio, go to Settings → Integrations.
Search for Re:amaze.
Click Install.
Enter your brand subdomain, your Re:amaze login email, and the API token you generated.
Click Connect to complete the installation.
Step 3 - Make a test call
Place a quick inbound test call to your Consio number, or trigger a short outbound call.
Hang up after a few seconds. You can also leave a voicemail to test voicemail logging.
In Re:amaze, confirm that a new conversation was created.
The conversation should be titled:
Call with {Customer} on Consio
You should see three notes:
"A new call was completed on Consio (click here to view call)" with the customer, agent, duration, direction, and phone number
"Call was logged on Consio." with the disposition and notes, when available
"Call was summarized on Consio." with the AI-generated summary and next steps
Troubleshooting
No conversation created after a call
Re-open Consio → Settings → Integrations → Re:amaze and make sure conversation creation for completed calls is enabled.
Confirm that the Re:amaze API token is still active.
Generate a new API token and reconnect the integration if necessary.
Make sure the call was fully completed and was not only ringing or abandoned before connection.
Caller not attached to the conversation
Make sure the customer's phone number or email address exists on a Re:amaze contact.
Check that the phone number uses the correct international format. E.164 formatting is recommended.
API token rejected
Confirm that the complete token was copied without additional spaces.
Check that the login email matches the account the token was generated from.
Confirm that the brand subdomain is correct, with no protocol and no trailing slash.
Generate a new token in Re:amaze and reconnect the integration from Consio.
Call details or summary not appearing
Allow a few moments for call processing and summarization to finish.
Confirm that the call lasted long enough to generate a transcript and summary.
Reconnect the integration if conversations are created but notes are no longer being added.
Security & Privacy
Secure API token connection between Consio and Re:amaze
API token stored securely and encrypted by Consio
Only the data required to create conversations and add call information is shared
The Re:amaze API token can be revoked or replaced at any time from the Re:amaze settings
Need Help?
Support: https://www.consio.ai/contact-us
Book a demo: https://www.consio.ai/demo